↓Skip to main content
Joel Marks

Privacy policy

·1496 words·8 mins· loading · loading · ·
Joel Marks
Author
Joel Marks
Solution focused practitioner
Table of Contents

Privacy notice - professional services
#

Nxtwell Ltd. also trading as Joel Marks (Coaching)

In plain terms: We never sell your information or share it with other marketing agencies. We use a range of services that enable business continuity such as email, online office suites, CRM tools, video conferencing and AI productivity tools such as transcribing.

READ THIS FIRST:

  • By ATTENDING A WEBINAR, you are EXPLICITYLY giving permission for us to retain complete ownership of that media and to publish it in public spaces such as social media without any exceptions. You are also giving us permission to store your details in order to communicate with you on social media or via email.
  • By purchasing any product or service you agree to us retaining your email address for communication relating to the product in question. You can unsubscribe from email lists at any time.
  • Coaching is confidential and only minimum use of necessary services are used in order to comply with law. Any extended use, such as retention of anonymised dialogue of sessions or video is done by explicit agreement on a per client per session basis.

Customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details
#

Use the contect form link on this website.

What information we collect, use, and why
#

We collect or use the following information to provide and improve products and services for clients:

  • Names and contact details

  • Payment details (including card or bank information for transfers and direct debits)

  • Usage data (including information about how you interact with and use our website, products and services)

  • Video recordings

  • Audio recordings (eg calls)

  • Records of meetings and decisions

  • Account access information

  • Website user information

We collect or use the following personal information for the operation of client or customer accounts:

  • Names and contact details

  • Purchase or service history

  • Account information, including registration details

  • Information used for security purposes

  • Technical data, including information about browser and operating systems

We collect or use the following personal information for information updates or marketing purposes:

  • Names and contact details

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Call recordings

  • Location data

Lawful bases and data protection rights
#

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data
#

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

  • Consent - we have permission from you after we gave you all the

    relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can

    enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we

    can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

  • Consent - we have permission from you after we gave you all the

    relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the

    relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the

    relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from
#

  • Directly from you

  • Publicly available sources

  • Market research organisations

  • Providers of marketing lists and other personal information

How long we keep information
#

We keep information for active users of our email list until all lists are unsubscribed. We remove data from unsubscribed users automatically. For non-active customers that have not purchased services or products and are unsibscribed, we retain data for no more than 48 months unless a removal request has been made. We aim to remove date between 12-24 months. Upon request we aim to remove data in its entirity as soon as possible.

Who we share information with
#

Data processors
#

CRM, email, conferencing, booking, social and online office tools

This data processor does the following activities for us: Manages business communications

Payment gateway

This data processor does the following activities for us: Processes transactions

AI tools

This data processor does the following activities for us: Anonymous training data may be used with explicit permission on a per client basis. AI tools may be used to process information, to facilitate and transcribe communication and for content development

Sharing information outside the UK
#

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR.

**Organisation name: **Zoom

**Category of recipient: **Video

Country the personal information is sent to: USA

**Organisation name: **OnePageCRM

**Category of recipient: **CRM

Country the personal information is sent to: Ireland

**Organisation name: **MailerLite

**Category of recipient: **Email

Country the personal information is sent to: USA

**Organisation name: **Stripe

**Category of recipient: **Payment gateway

**Country the personal information is sent to: **USA

**How the transfer complies with UK data protection law: **I'm not sure

**Organisation name: **Microsoft

**Category of recipient: **Technology

Country the personal information is sent to: USA

**Organisation name: **Alphabet (Google)

**Category of recipient: **Technology

Country the personal information is sent to: USA

**Organisation name: **Eventbrite

**Category of recipient: **Booking

Country the personal information is sent to: USA

How to complain
#

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

 Information Commissioner's Office\
 Wycliffe House\
 Water Lane\
 Wilmslow\
 Cheshire\
 SK9 5AF

Helpline number: 0303 123 1113

https://www.ico.org.uk/make-a-complaint

Last updated
#

16 January 2025